Some questions/concerns about the new feedback on Alibris
Just got the email about having customer feedback on Alibris. I'm sure everybody will soon be here to "air there concerns" :-).Anyway a few questions and comments on it. First, I don't have a problem...
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We can address some of these problems by: (a) when a customer pays for media shipping, send the book via priority. Or when a customer pays for priority shipping, send the book express overnight. Then...
View ArticleRe: Some questions/concerns about the new feedback on Alibris
---Whining about the extra costs??? Don't be a cheapskate! Sure these steps will cost you money, but in the long run, those 5 stars will keep the Alibris orders rolling in.---Until you bankrupt...
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tess wrote: Whining about the extra costs??? Don't be a cheapskate! Sure these steps will cost you money, but in the long run, those 5 stars will keep the Alibris orders rolling in.What 5 stars?...
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All kidding aside, the 5 star rating on these selling venues is very important if you want to have a regular stream of sales. We do whatever it takes to keep our rating. But it looks like no matter...
View ArticleRe: Some questions/concerns about the new feedback on Alibris
Hi Tess, No, it is not correct. Your feedback counts for a very small part of your overall rating--currently, while the program is so new, it accounts for 1%. Therefore, 99% of your overall rating is...
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Why does our rating have to rely on anything not within our control...i.e Post office employees and whether the customer's spouse/children are upsetting them that day?And for God's sake, don't add...
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Where a seller was recently downgraded on shipping because the fee was 17 cents more than postage printed on the (40-cent) envelope---downgraded by a 7-year-old buyer?
View ArticleRe: Some questions/concerns about the new feedback on Alibris
"Currently, while the program is so new, it accounts for 1%. Therefore, 99% of your overall rating is still based on good old-fashioned fulfillment." What you seem to be saying is that for the time...
View ArticleRe: Some questions/concerns about the new feedback on Alibris
Hi Tess, Correct. At some point in the future, your overall rating may be impacted by more than 1%, but it will always be a minuscule amount in comparison to your fill rate. We would of course...
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I've been reading all of the reason's why the new feedback system is a less than great idea, but I have one question.... has anyone read the Alibris reviews on the web? If not here are a couple of...
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I agree that a seller feedback system would be helpful--but not one where the seller cannot consistently win 5 stars by doing an excellent job of describing, packaging,and shipping their books. As it...
View ArticleRe: Some questions/concerns about the new feedback on Alibris
Kendra and Tess you've echoed and expressed my thoughts. How can someone with a record like this be a 5 star Alibris dealer? Customer comments All (42) Positive (27) Neutral (2) Negative (13) Is it...
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So what you are saying is Alibris needs institute a rating system because bad sellers are ruining Albris's, and therefore our, reputation. You actually think that a significant percentage of...
View ArticleRe: Some questions/concerns about the new feedback on Alibris
Alibis (Heather or Dan) RKL has a good question. How can a bookseller with, what looks like, a 30% negative feedback rating, have a 5 star rating? The only thing I can think of is that the previous...
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VINDICTIVE WEASELS!!!!!I disputed the return because the customer ordered multiple copies and then only keeps the best one and sends back the rest. So for punishment she gave me only one star in each...
View ArticleRe: Some questions/concerns about the new feedback on Alibris
Hi Kendra, As we've pointed out a few times now, your feedback is only a minuscule part of your overall rating. The rest is pure math: the number of orders filled versus canceled or refunded....
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I know it's a point that has been made before but I just want to add two cents towards the rating system. Seems that 100% should be start point on all levels of feedback. While we read and value the...
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Stop making sense.The um high level of counter-intuitiveness in this feedback system leads one to believe either that it was cobbled together hurriedly and carelessly, or that the people who put it...
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Can you remove that rating by Lisa D. because it was OBVIOUSLY a vindictive reaction to the thwarting of her window shopping plan or will us sellers have to continue to be held hostage by buyer and...
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